ART REQUIREMENTS
Be a vector image. PDF or Jpeg file of 300dpi if you do not have a Vector image available.
STANDARD PRINT SIZE:
10.5 x 10.5 one size fits all from youth small to adult 4XL
We do not print extra-large or oversize print.
RIGHTS
Any artwork created by K.E.M Designs LLC is owned by K.E.M designs LLC. Unless the ownership is purchased by the customer And rights transferred over. All separations done by K.E.M Designs LLC are owned by K.E.M Designs LLC unless ownership is purchased by the customer and rights are transferred over.
QUALITY
K.E.M Designs LLC is not responsible for poor quality printing that is a result of poor artwork, however we do our best to improve the artwork or we will request higher quality art if we believe it will be an issue. We are not responsible for any errors in the artwork after the art is sent in and approved by the customer. However again, we do our best to catch these errors and report them to our customers. If the artwork that is printed does not match the artwork that was approved see production section for details.
PLACEMENT
HOODIES/OTHER GARMENTS
Printing on garments with buttons, zippers, hoods, pockets, etc. may result in poor registration and ink coverage if the art is over or near any uneven surface.
PLACEMENT MARGIN OF ERROR
We guarantee that all prints will be within ¾ either direction of the approved placement. However, this mostly applies to difficult print locations, our printers have extensive experience and we generally get placements within ½ either direction.
M.O.R
Orders with standard print size must be at least 24 or more pieces. Simulated process art, print (sublimation) locations may vary.
PAYMENT
REFUNDS
We do not offer refunds. If you are unhappy with our services for any reason outside of these policies, we will happily reprint your order. See the Reprints section under Pre-Production for more details.
REQUIREMENTS
Custom orders will not begin processing until payment has been PAID IN FULL. We accept credit and debit cards. AMEX not accepted. Exception; If customer provides the garments payment will be due upon pick up unless agreed to pay at drop off.
PRICING
K.E.M Designs LLC pricing is subject to change at any time, and is expected to increase by about 3% annually.
ESTIMATES
Estimates provided by K.E.M Designs LLC expire 30 days from the date they were created. (verbally or written) This change may occur due to any changes by the customer in the original information provided at the time.
BLANKS
GARMENTS
K.E.M Designs LLC is not responsible for any MANUFACTURER DEFECTS such color inconsistency, poor stitching, holes, rips, or tears. We do our best very best to spot these defects and WILL replace them at no cost if we spot them, but we cannot guarantee that we will always see them. We highly recommend ordering a few extra garments of each size just in case. This also applies to customers that provide the garments please look over the garment and note if there are any defects.
PRODUCTION
REQUIREMENTS
All orders are approved by a digital mockup sent by email or text. This mock up is very important and will serve as the primary reference for every step of the process, it is very important that you look over all details before giving the OK. K.E.M Designs LLC is not responsible for any errors in the art or details that are approved by the customer. Any corrections made after the approval will delay the production and could result in additional expenses.
PRINT PICTURES
If you the customer want, we will supply pictures of a printed garment from your order to be approved before the complete order is run. We do charge for this service and pricing may vary, please call for details. We require a response within 15 minutes since the order will be set up on the press, if we do not get a reply in time additional charges may apply to reset up the order if we have to tear it down.
COLOR CHANGES
We permit 2 color changes per location per order, anything beyond that is considered a new order. We only print up to 4 colors based on the design color scheme and size.
CANCELLATIONS
Cancellations after an order is placed will result in a 15% restocking fee plus any additional fees to cover any other expenses for services rendered. However, once the garments have been altered in any way, we do not accept cancellations.
PRE-PRODUCTION
SATISFACTION & LOSS OF PROFIT
We do our absolute best to ensure the highest quality control in our shop, and garments are inspected throughout our entire production process. Ultimately you the customer, are the final quality control check. Any issues must be reported by industry standard of 72 hours upon receiving them. We are not responsible for any cost beyond the cost of the garments.(ex. If you pay us $5.90 for a garment that you sell for $20, we are only responsible for the $5.90) K.E.M Designs LLC is not responsible for any loss of profit you may incur once the garments have reached your customers.
CARE
We cannot guarantee the durability of plastisol based and discharged printed garments. This is because after they leave our shop, they may endure exposure to chemicals, harsh wash settings, and abrasiveness. We highly recommend washing your garments before wearing them, washing on cold and tumble dry on low. We do our best to improve our prints and provided quality work.
SHIPPING
We ship UPS & FedEx. Our customers are responsible for all shipping costs, and costs will be added to your invoice unless otherwise agreed upon with the customer. Shipping time is not included in our turnaround times. K.E.M Designs is not and will not be responsible for any errors by the shipping such as transit complications, errors, weather, etc. K.E.M Designs will not be responsible for any garments once they have left the shop. We will not be responsible if the garments were shipped to an address that was on the approved mockup that was incorrect.
TURNAROUND
Most orders are completed 5-10 business days from customer payment and artwork approval. This does not include company holidays, days in transit, or custom art time. Customers who supply their own garments: please be aware that your orders may be subject to slower turnarounds if your garments do not arrive within 72 hours from placing the order.
SHIPPING RUSH ORDERS/ EVENTS
We do accept rush orders when we are capable of producing them. Please ask in regards to this service. Rush orders must be paid in full upon sales order and art approval. You may not cancel a rush order once your order is placed. Exact quantities are not available on 1 day rush orders. Rush starts at $75.00
